Track Your Order
Enter your order number and email address to check the status of your shipment.
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Understanding Order Status
Here's what each status means as your order moves through our fulfillment process.
Order Placed
Your order has been received and is being processed.
Processing
Your order is being picked and packed at our warehouse.
Shipped
Your order is on its way to your facility.
Delivered
Your order has been delivered successfully.
Shipping & Delivery
We partner with leading carriers and operate our own delivery fleet to ensure your medical supplies arrive on time, every time.
Same-Day Processing
Orders placed before 2pm local time ship the same day.
Local Delivery
Next-day delivery available in our local service areas.
Secure Handling
Temperature-sensitive and fragile items handled with care.
Frequently Asked Questions
Where can I find my order number?
Your order number can be found in your order confirmation email, on your packing slip, or in your account order history if you're a registered user.
How long does shipping take?
Standard shipping typically takes 2-5 business days depending on your location. Expedited shipping options are available for urgent orders. Local delivery areas may receive next-day delivery.
What carriers do you use?
We ship via UPS, FedEx, and our own HSH delivery fleet for local areas. The carrier used depends on your location and the items ordered.
My tracking isn't updating. What should I do?
Tracking information may take 24-48 hours to update after your order ships. If tracking hasn't updated after 48 hours, please contact our customer service team.
Need help with your order?
Our customer service team is available Monday through Friday, 8am to 5pm PST.