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Last updated January 1, 2025

Privacy policy.

Introduction

Your privacy
matters.

Your privacy is important to us. This policy explains how we collect, use, and protect your personal information when you use our website and services.

01

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Information We Collect

We collect information you provide directly to us, such as when you create an account, place an order, contact customer service, or subscribe to our newsletter.

  • Name, email address, and phone number
  • Billing and shipping addresses
  • Payment information (processed securely through our payment providers)
  • Company or facility name and role
  • Order history and preferences
  • Communications with our support team

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Information Collected Automatically

When you access our website or services, we automatically collect certain information.

  • Device information (browser type, operating system, device identifiers)
  • Log information (access times, pages viewed, IP address, referring URL)
  • Location information (based on IP address or with your consent)
  • Cookies and similar tracking technologies

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How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Send order confirmations, shipping updates, and invoices
  • Respond to your questions and provide customer support
  • Personalize your shopping experience and recommendations
  • Send promotional communications (with your consent)
  • Improve our website, products, and services
  • Detect and prevent fraud and unauthorized access
  • Comply with legal obligations

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Information Sharing

We do not sell your personal information. We may share your information with:

  • Service providers who assist with order fulfillment, payment processing, and shipping
  • Analytics providers to help us understand website usage
  • Legal authorities when required by law or to protect our rights
  • Business partners with your explicit consent
  • Successor entities in the event of a merger or acquisition

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Data Security

We implement industry-standard security measures to protect your personal information.

  • SSL/TLS encryption for all data transmission
  • PCI-DSS compliant payment processing
  • Regular security audits and vulnerability assessments
  • Access controls and employee training
  • Secure data storage with encryption at rest

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Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information.

  • Access and review your personal information
  • Correct inaccurate or incomplete data
  • Request deletion of your personal information
  • Opt out of marketing communications
  • Restrict or object to certain processing
  • Data portability (receive your data in a structured format)

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Cookies and Tracking

We use cookies and similar technologies to enhance your experience. You can manage cookie preferences through your browser settings.

  • Essential cookies for website functionality
  • Analytics cookies to understand usage patterns
  • Preference cookies to remember your settings
  • Marketing cookies for relevant advertising (with consent)

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Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

  • Account information: Duration of account plus 7 years
  • Order records: 7 years for tax and legal compliance
  • Marketing preferences: Until you opt out
  • Website analytics: 26 months

Children's Privacy

Under 18.

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

California (CCPA)

California privacy rights.

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your information, and the right to opt out of the sale of personal information. We do not sell personal information.

Learn about Do Not Sell rights →

Policy Changes

Changes to this policy.

We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically.

Related Policies

Questions

Questions about
your privacy?

Our team is here to help you understand how we protect your data and exercise your privacy rights.

Email Privacy TeamCall (951) 296-2600