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Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your personal information when you use our website and services.

Last updated: January 1, 2025

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Information We Collect Information Collected Automatically How We Use Your Information Information Sharing Data Security Your Rights and Choices Cookies and Tracking Data Retention

Information We Collect

We collect information you provide directly to us, such as when you create an account, place an order, contact customer service, or subscribe to our newsletter. This may include:

Name, email address, and phone number
Billing and shipping addresses
Payment information (processed securely through our payment providers)
Company or facility name and role
Order history and preferences
Communications with our support team

Information Collected Automatically

When you access our website or services, we automatically collect certain information, including:

Device information (browser type, operating system, device identifiers)
Log information (access times, pages viewed, IP address, referring URL)
Location information (based on IP address or with your consent)
Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect to:

Process and fulfill your orders
Send order confirmations, shipping updates, and invoices
Respond to your questions and provide customer support
Personalize your shopping experience and recommendations
Send promotional communications (with your consent)
Improve our website, products, and services
Detect and prevent fraud and unauthorized access
Comply with legal obligations

Data Security

We implement industry-standard security measures to protect your personal information, including:

SSL/TLS encryption for all data transmission
PCI-DSS compliant payment processing
Regular security audits and vulnerability assessments
Access controls and employee training
Secure data storage with encryption at rest

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

Access and review your personal information
Correct inaccurate or incomplete data
Request deletion of your personal information
Opt out of marketing communications
Restrict or object to certain processing
Data portability (receive your data in a structured format)

Cookies and Tracking

We use cookies and similar technologies to enhance your experience. You can manage cookie preferences through your browser settings. Types of cookies we use:

Essential cookies for website functionality
Analytics cookies to understand usage patterns
Preference cookies to remember your settings
Marketing cookies for relevant advertising (with consent)

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Typically:

Account information: Duration of account plus 7 years
Order records: 7 years for tax and legal compliance
Marketing preferences: Until you opt out
Website analytics: 26 months

Children's Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your information, and the right to opt out of the sale of personal information. We do not sell personal information.

Learn about Do Not Sell rights →

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically.

Questions about your privacy?

Our team is here to help you understand how we protect your data and exercise your privacy rights.

privacy@hospitalsupplyhq.com

Phone

(951) 296-2600