Terms of Use

By accessing or using the HospitalSupplyHQ website, mobile applications, or any related services (collectively, the "Services"), you agree to be bound by these Terms of Use. If you do not agree to these terms, please do not use our Services. These terms apply to all visitors, users, customers, and others who access or use the Services. We may update these terms at any time, and your continued use of the Services after such changes constitutes acceptance of the new terms.

To use our Services, you must be at least 18 years old and capable of forming a binding contract. By using our Services, you represent that you meet these requirements. If you are using the Services on behalf of an organization (such as a hospital, clinic, or healthcare facility), you represent that you have the authority to bind that organization to these terms.

When you create an account with us, you must provide accurate, complete, and current information. You are responsible for: • Maintaining the confidentiality of your account credentials • All activities that occur under your account • Notifying us immediately of any unauthorized access or security breaches • Ensuring your contact information remains current We reserve the right to suspend or terminate accounts that violate these terms or are inactive for extended periods.

You agree to use our Services only for lawful purposes and in accordance with these terms. You agree NOT to: • Use the Services for any illegal or unauthorized purpose • Attempt to gain unauthorized access to any systems or networks • Interfere with or disrupt the Services or servers • Transmit any viruses, malware, or harmful code • Scrape, crawl, or use automated means to access the Services without permission • Impersonate any person or entity • Use the Services to send spam or unsolicited communications • Resell products purchased through our Services without authorization • Circumvent any access controls or usage limits

All content on the HospitalSupplyHQ website, including text, graphics, logos, images, product descriptions, and software, is the property of Hospital Supply HQ or its content suppliers and is protected by copyright, trademark, and other intellectual property laws. You may not copy, reproduce, distribute, transmit, display, sell, license, or otherwise exploit any content from our Services without our prior written consent. Limited personal, non-commercial use is permitted for shopping and ordering purposes.

We strive to provide accurate product descriptions, specifications, and pricing. However, we do not warrant that product descriptions or other content is accurate, complete, reliable, current, or error-free. • Prices are subject to change without notice • We reserve the right to limit quantities • We reserve the right to refuse or cancel orders at our discretion • Images are for illustration purposes and may not exactly represent the product • Products are subject to availability Healthcare professionals should verify product specifications and suitability for their intended use.

By placing an order, you make an offer to purchase the products subject to these terms and our applicable policies. We may accept or reject orders at our discretion. • All orders are subject to product availability • We reserve the right to cancel orders due to pricing errors • Payment is due at the time of order unless credit terms have been established • We accept major credit cards, ACH transfers, and approved purchase orders • Prices do not include taxes, which will be added where applicable

Shipping terms, delivery timeframes, and costs are outlined in our Shipping Policy. Risk of loss and title for products pass to you upon delivery to the carrier. We are not responsible for delays due to carrier issues, weather, customs, or other circumstances beyond our control. Delivery dates are estimates and not guaranteed unless expressly stated.

Returns are subject to our Return Policy. Certain products, including opened sterile items, custom orders, and hazardous materials, may not be eligible for return. Refunds will be processed to the original payment method within 5-7 business days of receiving the returned product and completing inspection.

THE SERVICES AND ALL PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO: • Merchantability • Fitness for a particular purpose • Non-infringement • Accuracy or completeness of information We do not warrant that the Services will be uninterrupted, secure, or error-free. We are not responsible for any medical decisions made based on product information provided on our website.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, HOSPITAL SUPPLY HQ SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING: • Lost profits or revenue • Loss of data • Business interruption • Personal injury (except where caused by our negligence) Our total liability for any claim arising from these terms or your use of the Services shall not exceed the amount you paid us in the 12 months preceding the claim.

You agree to indemnify, defend, and hold harmless Hospital Supply HQ, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from: • Your use of the Services • Your violation of these terms • Your violation of any third-party rights • Your products or services if you resell our products

These terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Any disputes arising from these terms or your use of the Services shall be resolved exclusively in the state or federal courts located in Riverside County, California. You consent to the personal jurisdiction of such courts.

We may terminate or suspend your access to the Services immediately, without prior notice, for any reason, including breach of these terms. Upon termination, your right to use the Services will cease immediately. Provisions of these terms that by their nature should survive termination shall survive, including ownership, warranty disclaimers, indemnity, and limitations of liability.

If you have questions about these Terms of Use, please contact us: Hospital Supply HQ 28780 Single Oak Dr Temecula, CA 92590 Email: legal@hospitalsupplyhq.com Phone: (951) 296-2600