Quality

Quality is at the core of everything we do

Hospital Supply HQ employs a comprehensive quality management system (QMS) of policies and programs designed to support a commitment to quality in the pursuit of delivering superior service and customer satisfaction through an environment of continual monitoring and improvement.

Our Quality Promise

HSH YES!

We value long-term relationships with our employees, customers, and suppliers. We will monitor our performance to maintain these relationships with fairness and integrity, continually improving the effectiveness of our quality system.

ISO 9001:2015FDA RegisteredLEAN

Our Quality Management System

A comprehensive approach to quality that spans every aspect of our operations, from planning through continuous improvement.

We value long-term relationships

Quality Planning

Through quality planning, HSH identified and implemented a quality policy and supporting quality objectives at relevant levels of the organization to measure and monitor operations, and the associated system elements necessary to achieve these objectives.

We will monitor our performance

Corrective & Preventive Action

Through customer feedback, third party audits, and internal monitoring, HSH exercises a Corrective and Preventive Action program to ensure opportunities for improvement are capitalized, solutions are implemented to prevent recurrence, and effectiveness of actions taken can be verified.

We maintain relationships with fairness and integrity

Management Review

HSH Management is committed to ensuring the effectiveness and suitability of the HSH QMS through regular management reviews of customer feedback, key performance indicators, supplier quality, department performance reviews, resources, and changes that could affect the quality management system.

Continually improving our quality system

Continuous Improvement

Through continuous monitoring and review, along with the HSH commitment to flexibility and responsiveness, the HSH quality management system continues to support the delivery of products and services as ordered and on time.

QMS Components

Comprehensive Quality Oversight

Our quality management system encompasses all aspects of our operations, ensuring consistent delivery of products and services that meet or exceed customer expectations.

Through regular management reviews and continuous monitoring, we identify opportunities for improvement and implement solutions that drive lasting results.

Key System Elements

  • Customer feedback monitoring
  • Key performance indicators (KPIs)
  • Supplier quality management
  • Department performance reviews
  • Resource allocation optimization
  • Regulatory compliance monitoring
  • Third-party audit participation
  • Internal quality audits

Certifications & Registrations

Our commitment to quality is validated by recognized certifications and regulatory compliance.

ISO

ISO 9001:2015

Quality Management Certification

Internationally recognized standard for quality management systems, demonstrating our commitment to consistent quality and customer satisfaction.

FDA

FDA Registration

Medical Device Establishment

Registered with the U.S. Food and Drug Administration as a medical device establishment, ensuring compliance with federal regulations.

LEAN

LEAN Certified

Operational Excellence

LEAN manufacturing principles integrated throughout our operations to eliminate waste and maximize value for our customers.

Our Commitment to You

Long-term Relationships

We value long-term relationships with our employees, customers, and suppliers. These partnerships are the foundation of our success.

Fairness and Integrity

We will monitor our performance to maintain these relationships with fairness and integrity in every interaction.

Continuous Improvement

We are committed to continually improving the effectiveness of our quality system to better serve you.

Products & Services As Ordered, On Time

Through continuous monitoring and review, along with the HSH commitment to flexibility and responsiveness, our quality management system continues to support the delivery of products and services as ordered and on time.

99%+
Order Accuracy
98%+
On-Time Delivery
100%
Quality Commitment

Experience the HSH quality difference

Partner with a company that puts quality at the center of every decision. Let us show you what a true commitment to excellence looks like.